Services

QUICK & EFFICIENT SUPPORT

We have a track record of delivering excellent results for our clients, with particular attention focused on strategy, sales, customers, and marketing.

Business Processes we can handle for you.

INBOUND
  • Order taking
  • Customer care
  • Technical support
  • Helpdesk support
  • Credit card order lines
  • Helplines
  • Overflow call handling
  • Answering service
  • Event registration
  • Appointment scheduling
  • Other custom inbound calls
OUTBOUND
  • Database cleansing
  • Appointment setting
  • Follow-up calling
  • Surveys/market research
  • Lead research
  • Telemarketing
  • Marketing calls
  • Subscription renewals
  • Third party verification service
  • Accounts receivable calls
Email/Live chat
  • Customer care
  • Product support
  • Pre/Post-sales support
  • Delivery support
  • Complaint handling
  • Up-sell and Cross-sell
  • Helpdesk support
  • Credit card order taking
  • Event registration
  • Appointment scheduling

100% focused on helping companies achieve their customer experience goals

Inbound

OfficeCalls enables you to handle any type of inbound call instantaneously, while providing features unmatched in the contact center industry for outbound campaigns...

Outbound

OfficeCalls solutions allow companies as well as other contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns...

Recording

The recording module is fully integrated in the OfficeCalls system. It can record inbound, outbound conversations based on the recording rules defined in the supervisor application...