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Our learning programs are designed by professional call center experts. Start today!
Telephone agents don’t have the luxury of using body language to convey information. With effective vocal techniques the only tool at their discretion, agents must appreciate that the way they speak to customers reflects the company brand. Sounding professional at all times, regardless of accent, personality or mood is fundamental.
This e-learning course will help agents fine-tune their vocal techniques to become better communicators over the telephone. Learn how to get rid of distracting voice mannerisms and identify the seven vocal characteristics and how to improve each one for a better voice.
If used properly, the voice can support and enhance your verbal message. However, sometimes distracting vocal mannerisms can creep into the speech, negatively impacting the professional image.
We will help agents become aware of the most common speaking distractions and give specific tips and techniques for improvement, so Agents can communicate with confidence and use their voice as a telephone communication tool.
After finishing the courses of the program, participants are eligible to take the master’s certification exam to validate and recognize the learning achievements gained through the program.
!Our e-learning programs are designed by professional call center experts. Start today!
All Patrticipants will get call center certification after passing the exam.
Every student can easily track their call center training progress.